Copying Event-Driven Notifications

You cannot create a whole new Event-Driven Notification from scratch, but you can copy an existing default notification and use it as the basis for setting up a new one. The status and the recipients, however, are not copied; you must make those selections.

Note: Only notifications with a non-automated recipient list can have an alternate distribution list than the original notification that is being copied.  All other notification types are automated to be delivered to the appropriate individual(s) per management level and access rights.

The IT Department needs to be reminded what to include in a standard desktop load for new employees. Add the department to the list of recipients who are already set up to receive notice of any new hires and include a note specifically for the technicians listing all software to load.

 

To copy an Event-Driven Notification:

1.   On the Management Navigation Menu, click Communication > Company Notifications

The Company Notifications page displays.

2.   Select Event-Driven Notifications in the Show drop-down box.

The Event-Driven Notifications section displays, with a list of all Event-Driven Notifications that have been set up.

3   Click the Copy button in the row of the Event-Driven Notification you want to copy.

      The Event-Driven Notification page displays.

4.   Type over the text in the Subject box, if necessary.

5.   Type a unique description for the notification in the Message Identifier box, to distinguish it from the original.

6.   If it is for an EAN event, select the recipients you would like to receive the Event-Driven Notification.

Selecting Recipients

7.   Make any necessary changes to the template text.

Inserting Keywords

Inserting a Link

8.   Click the Activate button next to Status, if necessary.

9.   Click the Save & Exit button.

Result: The new notification is sent the next time the event occurs.

 

  Related Help Topics:

Utilizing Keywords in Notifications